SpeediReply Privacy Policy

Last Updated: March 4, 2026

Introduction

This Privacy Policy (“Policy”) describes how XpandTEK, LLC, doing business as SpeediReply™ (“XpandTEK,” “SpeediReply,” “we,” “our,” or “us”), collects, uses, stores, and discloses information when you access or use the SpeediReply™ website, software, and related communication automation tools (collectively, the “SpeediReply Services”).

SpeediReply™ is a registered “doing business as” (DBA) name of XpandTEK, LLC.

By using the SpeediReply Services, you consent to the collection, processing, transfer, storage, and disclosure of your information as described in this Policy.

For billing clarity, charges for the SpeediReply Services may appear on your bank or credit card statement as “SpeediReply” or a similar SpeediReply-branded descriptor.

1. Personal Information

When you register for or express interest in the SpeediReply Services, we may require you to provide:

Name

Business name

Email address

Phone number

Address

Other contact information

If you purchase a SpeediReply subscription, you must also provide billing information. Payment information is collected and securely processed by our third-party payment provider, Stripe. XpandTEK, LLC does not store your credit card or bank account details.

2. Data, Diagnostic & Login Information

While using SpeediReply, you may create, store, or transmit various forms of information (“Data”), including:

Call logs and missed call information

AI-generated or user-generated messages

Customer contact details

Appointment and scheduling data

Uploaded business assets such as logos or team contact information

SpeediReply may also collect:

Diagnostic Information (such as crash reports, operating system version, device type, and browser version)

Login Information stored locally in cookies or similar technologies to streamline sign-in and authentication

3. Analytics Information

As you interact with the SpeediReply website and Services, we may collect “Analytics Information,” including:

IP address

Browser type and version

Pages visited

Links clicked

Cookie identifiers

Web beacons or tracking pixels

We may use third-party analytics tools, such as Google Analytics, to help analyze usage and improve the Services.

4. Geo-Location Information

SpeediReply does not collect real-time geo-location data. If this changes in the future, we will request your permission before collecting such information.

5. SMS Communications & Opt-In Consent

SpeediReply may enable businesses using the Services to communicate with their customers through SMS (text messaging).

Individuals may opt in to receive SMS communications from SpeediReply or from businesses using the SpeediReply Services by:

Submitting their phone number through a website form

Requesting information about SpeediReply Services

Initiating a conversation with a SpeediReply-enabled phone number

Providing consent through a digital form, web page, or other communication channel

By providing a phone number and opting in, individuals agree to receive SMS messages related to:

Requested information about SpeediReply Services

Account notifications and service updates

Customer support communications

Appointment confirmations or scheduling messages

Other service-related communications

Message frequency may vary. Standard message and data rates may apply depending on the recipient’s mobile carrier.

Recipients may opt out of SMS communications at any time by replying STOP.

For assistance, recipients may reply HELP.

Consent to receive SMS communications is not a condition of purchasing any goods or services.

How We Use Your Information

XpandTEK uses the information collected through SpeediReply for:

Delivering, operating, and maintaining the SpeediReply Services

Account creation, authentication, and access control

Processing transactions and subscriptions (via Stripe)

Improving system performance, reliability, and user experience

Customer support and troubleshooting

Sending service-related updates, alerts, or product announcements

System security, abuse prevention, and fraud detection

Analytics Information may be used to administer, monitor, and enhance the Services.

Sharing & Disclosure

1. Third-Party Service Providers

We may share information with trusted third-party companies that support our operations, including:

Payment processing providers (such as Stripe)

Data storage and hosting providers

Customer support and communications tools

Analytics and performance monitoring platforms

These providers may access your information only as necessary to perform their contracted services and are obligated to protect your data and use it solely for authorized purposes.

2. No Sale of Personal Information

XpandTEK does not sell, rent, or trade your personal information to third parties.

3. Legal Requirements

We may disclose information when we believe it is necessary to:

Comply with subpoenas, warrants, court orders, or other legal processes

Investigate fraud, security incidents, or violations of our Terms

Protect the rights, safety, and property of XpandTEK, our users, or the public

4. Business Transfers

If XpandTEK is involved in a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of that transaction. Any successor entity will remain bound by this Policy unless and until it is updated.

5. Affiliates

We may share information with our parent company, subsidiaries, or joint ventures to help deliver the Services, enforce policies, and promote trust and safety.

6. Data Security & Handling

XpandTEK takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

Secure encrypted connections (HTTPS/TLS)

Restricted access to systems containing sensitive data

Monitoring for suspicious activity

Secure cloud infrastructure and hosting environments

Third-party providers that maintain industry-standard security controls

While we take commercially reasonable steps to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their login credentials and safeguarding access to their accounts.

7. Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile opt-in information is used solely for the purpose of delivering requested communications and providing the SpeediReply Services.

8. User Rights & Data Control

Depending on applicable laws and regulations, users may have certain rights regarding their personal information, including the right to:

Request access to personal data we hold about them

Request correction of inaccurate or incomplete information

Request deletion of personal data where legally permitted

Withdraw consent for communications such as SMS or email marketing

Request information regarding how their data is used

Requests regarding personal data may be submitted by contacting the Privacy Officer at:

[email protected]

We may need to verify identity before fulfilling certain requests in order to protect user privacy and security.

Data Retention

We retain your information for as long as your SpeediReply account is active or as needed to provide the Services.

Upon account deletion, Data is removed from active systems but may remain temporarily in backup or archival systems for legal, security, or compliance purposes.

Community Features

SpeediReply may offer publicly visible content areas, such as forums, blogs, or comments. Information shared in these areas may be viewed by others and may remain visible even after account closure.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

SpeediReply™ (a DBA of XpandTEK, LLC)
Attn: Privacy Officer
[email protected]

Lehi, Utah